At Specialists Clinic and Diagnostic Laboratory (SCDL), we are committed to protecting your personal data and ensuring your privacy is respected in accordance with the Data Privacy Act of 2012 and other applicable laws.

1. Information We Collect

• Personal information: Name, birthdate, gender, address, phone number, and email address
• Medical information: Symptoms, diagnostic results, physician assessments, medical history
• Identification: Government-issued IDs, insurance or HMO details
• Transaction data: Billing information, payment method, appointment details
• Website data: IP address, browser information, date/time of visits, pages viewed

2. Purpose of Collection

• Provide high-quality medical and diagnostic services
• Schedule appointments and manage patient records
• Communicate test results and medical advice
• Process payments, insurance claims, and billing
• Improve our services and ensure patient satisfaction
• Fulfill legal, regulatory, and reporting requirements

3. Data Sharing and Disclosure

• Medical professionals involved in your care
• HMOs or insurance providers for claims processing
• Accredited laboratories and health partners (with your consent)
• Government authorities when required by law
• Third-party service providers under strict confidentiality agreements
• We do not sell, rent, or lease your information to third parties.

4. Data Protection and Security

• Encrypted servers and secure networks
• Role-based access controls for personnel
• Regular data backups and security audits
• Privacy and data protection training for staff

5. Your Rights as a Data Subject

• Access and review your personal data
• Request corrections to inaccurate information
• Withdraw your consent at any time
• Request deletion of your personal data, subject to applicable laws
• File a complaint with the National Privacy Commission (NPC)

6. Cookies and Website Tracking

• Our website may use cookies to improve your browsing experience. You can choose to disable cookies in your browser settings if preferred.

7. Changes to This Statement

• SCDL may update this Privacy Statement to reflect changes in our practices. All updates will be posted on our website with the effective date.

8. Contact Information

• Specialists Clinic and Diagnostic Laboratory (SCDL)
• Beechnut Square Sta. Ana Avenue Davao City
• Email: scdlcustomerservice@gmail.com
• Phone:  0943 397 4104