At Specialists Clinic and Diagnostic Laboratory (SCDL), we value the confidentiality, integrity, and security of your personal and medical information. This Privacy Policy outlines how we collect, use, disclose, and protect your data in accordance with the Data Privacy Act of 2012 and other applicable laws.

1. Scope and Application

• This policy applies to all patients, clients, visitors, and users of our services and website. It governs how SCDL manages and protects personal and health-related data collected online and offline.

2. Collection of Personal Information

• We collect personal data directly from you when you fill out forms, book appointments, undergo tests, or use our website. This includes identifiable information, medical records, payment details, and diagnostic results.

3. Use of Information

• Deliver accurate and timely medical services and diagnostic results
• Process billing and insurance transactions
• Communicate appointment reminders and medical updates
• Maintain internal records and quality assurance systems
• Support clinical research and data analysis (anonymized)
• Comply with government reporting and legal obligations

4. Data Sharing and Third Parties

• SCDL may share necessary data with partner healthcare providers, insurance companies, government authorities, and IT service providers strictly for operational purposes, subject to non-disclosure agreements and privacy safeguards.

5. Protection and Security Measures

• Use of secure servers, encrypted data transfers, and firewalls
• Restricted access to authorized personnel only
• Regular data backups and vulnerability assessments
• Ongoing staff training in data protection and privacy compliance

6. Data Retention

• We retain your personal and medical data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

7. Your Rights

• Request access to your data
• Ask for correction of inaccurate information
• Withdraw consent for data processing
• Request deletion of data, subject to legal exceptions
• Lodge a complaint with the National Privacy Commission (NPC)

8. Website Usage and Cookies

• Our website uses cookies to enhance user experience. You may adjust your browser settings to disable cookies if desired.

9. Updates to This Policy

• SCDL may modify this Privacy Policy as needed. Updates will be posted on our official website with the date of revision.

10. Contact Information

• Specialists Clinic and Diagnostic Laboratory (SCDL)
• Beechnut Square Sta. Ana Avenue Davao City
• Email: scdlcustomerservice@gmail.com
• Phone:  0943 397 4104